58pk Privacy Policy — How We Protect Your Personal Information

1.1 Scope. This Privacy Policy applies to all personal information collected by 58pk in connection with your use of the 58pk.org website, the 58pk mobile application (where available), all customer support channels, and any other service operated under the 58pk brand. It applies to registered Players, prospective registrants who interact with the platform without completing registration, and all visitors to 58pk.org.

1.2 Data Controller. For the purposes of this Privacy Policy, 58pk — the international gaming operator behind 58pk.org — acts as the Data Controller in respect of all personal data collected through and in connection with the platform. As Data Controller, 58pk determines the purposes and means by which personal data is processed.

1.3 Agreement with Privacy Policy. By registering an account with 58pk, by continuing to use the 58pk platform, or by submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must cease using the 58pk platform immediately.

1.4 Relationship with Terms & Conditions. This Privacy Policy should be read in conjunction with the 58pk Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions in relation to data-related matters, this Privacy Policy shall prevail.

2.1 Registration Data. When you create a 58pk account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document);
• Date of birth (for age verification purposes — 58pk requires all players to be 21 or older);
• Registered mobile phone number (used as your primary login identifier and for OTP verification);
• City or province of residence within Pakistan;
• Username chosen by you at registration.

2.2 KYC (Know Your Customer) Verification Data. For withdrawal processing and fraud prevention, 58pk may request:

• A copy or photograph of your CNIC (Computerised National Identity Card) or equivalent government-issued photo ID;
• A selfie photograph taken at the time of the verification request;
• Proof of ownership of the payment account used to deposit funds (e.g., a screenshot of your JazzCash or EasyPaisa account);
• Source-of-funds documentation for high-value accounts, where required for compliance purposes.

2.3 Financial Data. 58pk collects transactional data including deposit amounts, withdrawal amounts, payment method identifiers, and transaction reference numbers. We do not store full payment card numbers or mobile wallet PINs on our systems. Payment processing is handled by certified third-party payment gateways that are bound by their own data security standards.

2.4 Gameplay & Behavioural Data. 58pk automatically records the following data in connection with your use of the platform:

• Games played, bets placed, stakes, wins, and losses;
• Session duration, login and logout timestamps;
• Responsible gaming limit settings and any self-exclusion requests;
• Bonus activation and wagering progress data;
• Customer support interaction records, including chat transcripts.

2.5 Technical & Device Data. When you access 58pk via browser or app, we automatically collect device type, operating system version, browser type, IP address, and general geolocation (country/city level). This data is used for security monitoring, fraud prevention, and platform optimisation.

3.1 Primary Purposes. 58pk processes your personal data for the following primary purposes:

58pk does not use automated decision-making or profiling in any way that produces legal or similarly significant effects on you, except for fraud detection systems where regulatory requirements necessitate such processing.

4.1 Contractual Necessity. The majority of personal data processing at 58pk is necessary for the performance of our contract with you — i.e., the 58pk Terms & Conditions. This covers account creation, game access, payment processing, and customer support. Without this data, we cannot deliver the services you have contracted for.

4.2 Legal Obligation. Certain data processing is required by law, particularly in relation to anti-money laundering (AML) compliance, Know Your Customer (KYC) requirements, and fraud prevention. This data must be collected and retained regardless of your individual preference.

4.3 Legitimate Interests. 58pk processes some data on the basis of its legitimate interests, where those interests are not overridden by your fundamental rights and freedoms. This covers fraud detection, platform security monitoring, and internal analytics used to improve the platform.

4.4 Consent. Where 58pk relies on consent as the basis for processing — primarily for marketing communications — that consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawing consent for marketing will not affect your ability to use the platform.

5.1 What Are Cookies. Cookies are small text files placed on your device by websites you visit. 58pk uses cookies and similar tracking technologies (including session storage and local storage) to operate the platform correctly, remember your preferences, and analyse how the platform is used.

5.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Essential for the 58pk platform to function. These include session cookies that keep you logged in, security tokens, and cookies that maintain your balance display. These cannot be disabled.
• Functional Cookies: Remember your language preferences, game display settings, and responsible gaming limit configurations across sessions.
• Analytical Cookies: Help 58pk understand how Players navigate the platform — which game categories are most visited, where Players encounter difficulties, and how the mobile experience differs from desktop. This data is aggregated and anonymised.
• Security Cookies: Used by our fraud detection systems to identify unusual login patterns, potential account takeover attempts, and multiple-account registrations from the same device.

5.3 Cookie Management. You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 58pk platform — for example, disabling session cookies will prevent you from staying logged in.

6.1 Categories of Recipients. 58pk shares personal data only with the following categories of third parties and only to the extent necessary for the specified purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard processing partners receive the minimum financial data necessary to execute deposit and withdrawal transactions. These processors operate under their own regulatory frameworks and data protection obligations.
• KYC Verification Partners: Where identity and age verification requires specialist third-party technology, data may be processed by certified KYC providers bound by data processing agreements with 58pk.
• Game Studios and Providers: Game providers whose titles appear in the 58pk lobby may receive anonymised session data for game performance analytics. No personally identifiable information is shared with game studios without your explicit knowledge.
• Customer Support Platform Providers: Our live chat infrastructure provider processes support interaction data. This provider operates under a data processing agreement with 58pk and may not use this data for its own purposes.
• Legal and Regulatory Authorities: 58pk may disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where required by applicable law or where disclosure is necessary to protect the rights, property, or safety of 58pk, its players, or third parties.

6.2 International Transfers. Where personal data is transferred outside of Pakistan for processing by third-party service providers, 58pk ensures that appropriate contractual safeguards are in place to protect the transferred data to a standard equivalent to that described in this Privacy Policy.

6.3 No Sale of Data. 58pk does not sell, rent, exchange, or otherwise transfer personal data to third parties for their own commercial or marketing purposes under any circumstances.

7.1 Active Accounts. While your 58pk account is active, we retain all personal data collected in connection with that account for as long as necessary to provide the services, resolve disputes, and enforce our agreements.

7.2 Closed Accounts. Upon account closure — whether initiated by you or by 58pk — we retain the following data for a minimum of five (5) years from the date of closure, in compliance with anti-money laundering and gaming regulatory requirements:

• Account registration information and KYC documentation;
• Transaction and financial records (all deposits, withdrawals, and bonus transactions);
• Gameplay records sufficient to reconstruct account history for compliance audits;
• Customer support interaction records related to complaints, disputes, or responsible gaming interventions.

7.3 Self-Excluded Players. Where an account is subject to self-exclusion, 58pk retains sufficient data to enforce the exclusion and to prevent re-registration during the exclusion period. After the exclusion period ends and an account is fully closed, the retention periods in clause 7.2 apply.

7.4 Data Minimisation After Retention Period. Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregated data may be retained indefinitely for statistical and business analysis purposes, but it cannot be linked back to any individual Player.

8.1 Technical Measures. 58pk implements the following technical security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 58pk servers;
• Encryption at rest for all databases containing personal information;
• Multi-factor authentication and role-based access controls for all 58pk staff who interact with personal data systems;
• Regular penetration testing and vulnerability scanning of all platform infrastructure;
• Firewall and intrusion detection systems monitoring platform traffic 24/7;
• Secure, encrypted backup systems with geographically distributed storage to prevent data loss.

8.2 Organisational Measures. In addition to technical controls, 58pk maintains strict organisational data protection practices, including staff data protection training, documented data handling procedures, vendor security assessments for all third-party providers who handle personal data, and a designated data protection function responsible for policy compliance and incident response.

8.3 Your Role in Security. While 58pk implements robust measures on our side, the security of your account also depends on the practices you follow. You must maintain a strong, unique password for your 58pk account, enable OTP verification, avoid accessing your account on shared or public devices, and report any suspected unauthorised access immediately. Please refer to the account security guidance in the 58pk Terms & Conditions.

9.1 Right of Access. You have the right to request a copy of the personal data 58pk holds about you. Upon receiving a verified access request, 58pk will provide a structured summary of your personal data within thirty (30) days.

9.2 Right to Correction. If any personal data 58pk holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your phone number or address, you may update these directly in your account settings. For KYC documentation, corrections require a fresh verification submission.

9.3 Right to Erasure. You may request deletion of your personal data ("the right to be forgotten"). 58pk will comply with such requests unless retention is required by law (see Section 7) or is necessary to resolve an ongoing dispute or enforce our agreements.

9.4 Right to Data Portability. You may request that 58pk provides your personal data in a structured, commonly used, machine-readable format to allow you to transfer it to another service provider where technically feasible.

9.5 Right to Restrict Processing. You may request that 58pk restricts processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests, pending determination of that objection.

9.6 Right to Object. You may object to processing of your personal data where 58pk relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes. Objections to marketing will be honoured immediately; objections to other legitimate interest processing will be evaluated and a determination communicated within thirty (30) days.

9.7 How to Exercise Your Rights. To exercise any of the rights above, contact the 58pk support team via live chat or email at [email protected]. We will require verification of your identity before acting on any data rights request to prevent unauthorised access to your personal information. Identity verification is a standard protective measure, not an attempt to obstruct your rights.

10.1 Opt-In Marketing. 58pk may send promotional communications — including bonus offers, deposit match promotions, free spins notifications, PSL cricket betting specials, and VIP programme updates — to Players who have opted in to receive such communications at registration or through their account settings.

10.2 Channels. Marketing communications from 58pk may be sent via SMS to your registered Pakistani mobile number, or through in-platform notifications visible after login. 58pk does not send marketing emails to third-party addresses that were not provided at registration.

10.3 Opt-Out. You may opt out of marketing communications at any time by:

• Updating your communication preferences in the 58pk account settings dashboard;
• Contacting 58pk live chat support and requesting removal from marketing lists;
• Replying "STOP" to any SMS received from 58pk (where supported by your network carrier).

Opting out of marketing communications will not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, OTP codes, and account security alerts — which are sent regardless of marketing preferences as they are necessary for account operation.

10.4 Self-Excluded Players. Players who have activated self-exclusion on their 58pk accounts are automatically removed from all marketing communication lists for the duration of the exclusion period. 58pk will not send promotional material to self-excluded Players.

11.1 Strict Age Limit. The 58pk platform is strictly intended for users aged twenty-one (21) years and above. 58pk does not knowingly collect personal data from any person under the age of 21.

11.2 Discovery of Under-Age Data. If 58pk becomes aware that personal data of a person under the age of 21 has been collected — whether through a false declaration of age at registration or any other means — 58pk will immediately suspend the associated account, permanently delete all personal data associated with that account, and return any funds to the payment method used for deposit after identity verification.

11.3 Parental Responsibility. If you are a parent or guardian and believe your child has accessed the 58pk platform or provided personal information without your consent, please contact 58pk immediately at [email protected] with details of the situation. 58pk will investigate and take appropriate action within forty-eight (48) hours of receiving a verified report.

12.1 Right to Update. 58pk reserves the right to update this Privacy Policy at any time. Changes may be required by legal or regulatory developments, by changes in our platform's data processing activities, or by evolving best practices in data protection.

12.2 Notification of Changes. When material changes are made to this Privacy Policy, 58pk will provide notice through one or more of the following means: a prominent notice on the 58pk.org homepage for a period of not less than fourteen (14) days following the change; an in-platform notification visible to logged-in Players; or an SMS notification to registered Players' mobile numbers for changes that significantly affect their data rights.

12.3 Continued Use. Your continued use of the 58pk platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you must close your 58pk account before the effective date of the revised policy.

12.4 Version History. The current version of this Privacy Policy is effective as of January 2026. Previous versions of the policy are retained by 58pk and are available upon request via live chat or email.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 58pk, please contact us through the following channels:

• Live Chat: Available on 58pk.org 24 hours a day, 7 days a week. Average response time for data-related queries is under 10 minutes for general questions and within 5 business days for formal data rights requests.
• Email: [email protected] — include "Privacy Request" in the subject line for data rights requests to ensure routing to the appropriate team member.

When submitting a data rights request (access, correction, deletion, portability, restriction, or objection), please include your registered 58pk username, your registered mobile number (partially redacted for security), and a clear description of the specific request you are making. Do not include your account password in any communication.

58pk will acknowledge all privacy-related requests within three (3) business days and will complete the processing of formal data rights requests within thirty (30) days of verifying your identity.